Morecambe Bay chemotherapy patients hail treatment service in national survey (From The Westmorland Gazette)
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Morecambe Bay chemotherapy patients hail treatment service in national survey
11:00am Saturday 26th April 2014 in News
A SURVEY carried out among chemotherapy patients at Morecambe Bay's hospitals has shown them to be satisfied with the service offered.
The University Hospitals of Morecambe Bay NHS Trust revealed that 100 per cent of patients rated the service as 'good' or better – with 97 per cent saying the service was 'very good' or 'excellent'.
“We’re delighted that the results show patients receiving such a positive experience with us," said Andrew Higham, clinical director for elective medicine at the trust.
“Our challenge is now to use the information, together with other feedback mechanisms, to ensure that we continually improve the service we offer to our patients.”
The survey was conducted nationally by Quality Health. When broken down, local patients said their service was responsive to their needs.
The Trust performed 'as well as' or 'better than' average on 46 of the 52 questions asked in the survey.
Juliet Walters, Chief Operating Officer for the Trust, said: “This is an extremely creditable set of results which we will now examine in detail and ensure that any learning is applied to the service to ensure we continue to improve and respond to patient feedback.”
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