MP calls for call centre probe after Cumbria fire crew ordered to attend emergency incident 100 miles away

FAILING: New control system puts lives in danger, says MP Tim Farron

FAILING: New control system puts lives in danger, says MP Tim Farron

First published in News
Last updated

AN URGENT review should be launched into a Cheshire fire control centre which handles emergency calls in Cumbria, according to Westmorland and Lonsdale MP Tim Farron.

He is writing to the Secretary of State Eric Pickles asking him to order an independent study after the Warrington call centre ordered a fire crew in north Cumbria to attend an emergency near Bolton.

Stunned firefighters at Carlisle East fire station received a printout message telling them about a man trapped near Rivington Reservoir in Lancashire – a 200-mile round trip away.

Mr Farron said the mistake was made by the North West Fire Control Centre in Warrington, which now handles emergency calls across the region and replaces a system of local switchboards.

The Fire Brigades Union (FBU) has claimed lives are being put at risk because of 'failings' at the new North West Fire Control Centre. 

The union said it was 'inundated' with daily complaints about the computer system crashing and contact being lost with mobile fire crews. The centre opened in May and answers 999 calls for Greater Manchester, Lancashire, Cheshire and Cumbria.

MORE TOP STORIES:

Mr Farron, who discussed the issue with senior FBU officials in Kendal on Saturday, said: “This project has been called a 'white elephant' and it really is.

"How can we expect someone in Warrington to know the difference between Staveley-in-Westmorland and Staveley-in-Cartmel when someone calls in distress? I hope that Eric Pickles will urgently look at this new evidence and agree to a review of the situation.”

Comments

Post a comment

Remember you are personally responsible for what you post on this site and must abide by our site terms. Do not post anything that is false, abusive or malicious. If you wish to complain, please use the ‘report this post’ link.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree