Q: I have a long-term health condition but I recently had my Personal Independence Payment (PIP) reduced after a re-assessment. I want to challenge the decision - where do I start?

A: The first stage is known as mandatory reconsideration. Write to the Department for Work and Pensions (DWP) within a month to take a second look at your assessment decision.

List all the reasons why you don’t think your PIP award should be reduced, with evidence such as practical examples, medical records and supporting letters from specialists who are treating you. You can submit evidence separately later if necessary.

You’ll receive a Mandatory Reconsideration Notice which says if your request has been successful. If it is, your original award will be reinstated and your payment backdated.

If you’re unsuccessful, you could choose to progress to the second challenge stage, where you take your case to appeal tribunal.

For help filling in the tribunal form and preparing for your hearing, contact your nearest Citizens Advice or visit the website. Please note that from April 1, 2018 the opening hours at Windermere will be reduced, but contact details remain the same.

Free, confidential advice and help is available from South Lakes Citizens Advice on any aspect of debt, consumer problems, benefits, housing, employment or any other problems. We have various outlets across South Lakeland and can also give advice over the phone – telephone 03444 111 444 for an appointment and help, 015394 46464 for debt and on-going inquiries.