I can sympathise with Mrs Wilson (Letters, July 30, 'Technology? I need a drink') as I have had a similar experience when trying to set up broadband with BT.

I, too, found myself speaking to someone abroad, with an accent I found difficult, and unable to understand my problem.

It started when I ordered a hub, which I was told would be delivered on a certain date.

When it did not arrive I telephoned to enquire where it might be, only to be told that I had cancelled it as I only wanted Sky and Sport.

I had been asked about these two programmes and had specifically told them these were two I did not want.

Eventually a hub arrived, so I felt confident in ordering an iPad. A large box arrived which I thought felt very light, and when I opened it I was surprised to find a digital watch!

Fortunately there was a pre-paid return label, but it entailed a visit to the Post Office. The correct iPad arrived next day.

I had been given an email address, but no code word to use with it.

I made numerous telephone calls (again to abroad) to be repeatedly told that there was a problem as my address did not correspond with my telephone number.

I pointed out that I had been paying the telephone bill for the same number and address for the past 18 years, but again they did not seem to understand what I was trying to tell them, merely repeating that there is a problem.

Fortunately, I do not drink, otherwise I might be permanently inebriated.

Raymond Jopson

Kirkby Lonsdale