A MUM was left “furious” at the “non-existent” levels of communication from a Lake District hotel which “cancelled” her daughter’s wedding day.

Sue Bothwick’s daughter Jade, 27, was set to marry fiancée Sam McKenna, 30, at the Hydro Hotel, Bowness, in May 2020.

However, almost a year after the wedding was first booked, with preparations made, invitations sent, and guests preparing to travel from as far as New Zealand, the hotel announced that it would no longer be possible to have the wedding on May 2, as it is set to close for a multi-million-pound refurbishment. Mrs Bothwick described her daughter as being “very upset” when she received the news.

“As a mother you feel for your children. I was angry myself by the way it was done. There was no communication - nothing,” she said.

According to Mrs Bothwick, when the Hydro Hotel went into administration at the beginning of the year, she was left to find out in The Westmorland Gazette.

A spokesman for the Hydro Hotel said that, when the hotel was taken over, the intention was initially to refurbish it with a “partial closure” which would have “limited disruption” to guests.

However, he said investigations highlighted “unexpected problems”, such as the need to replace the entire roof of the hotel.

He added: “The hotel owners went about appointing a team to put the project together prior to seeking planning consent.

“It was imperative that we waited until planning consent had been granted before contacting the bride and groom as if planning consent had been refused or delayed then the wedding could still have taken place.

“The day we received planning permission the bride was contacted and informed of the closure, we offered the couple special rates if the date could have been moved and we would have been only too happy to have hosted this special event.”

The spokesman said the hotel was “truly sorry”, adding a refund had been granted.

The day Jade was called by the hotel and told her wedding was cancelled, Mrs Bothwick said she had already telephoned the Hydro at 9.30am the same morning as a reminder and to press them for clarity about what was going on. Had she not done this, she felt the family would “still be in the dark.”

Jade’s wedding day will, however, still go ahead on May 2, as Leeming House, a hotel which overlooks Ullswater, had the date free.