A NURSING home in Ingleton has been ordered to make improvements to its service after an inspection by the Care Quality Commission (CQC).

Ingleborough Nursing Home, on 1 High Street, Ingleton, was assessed by the health and social care regulator on August 8, who "identified breaches in relation to medicines, safety, and good governance", according to the inspection report.

The report also stated that:

"The home was tired, dated and work was needed to improve the overall environment. 

"The provider had a refurbishment plan in place which was due to start in September."

One key concern was:

"Records relating to the administration of topical medicines had not always been completed to show that items such as creams and ointments had been applied to people when required. 

"Instructions for staff around application of creams and ointments were also not clear."

A safety issue was also highlighted:

"Environmental safety checks of the service had not highlighted that a window was not restricted.

"This put people at risk of falling from height. 

"This was addressed immediately by the provider when highlighted during the inspection."

Issues were also found with the management of the service: 

"Although there were some systems in place to check the quality and safety of the service, these had not always been effective and had not identified some of the issues found during the inspection. 

READ MORE: Concern over nursing home's safety raised by inspection

"For example, issues with medicines and the lack of window restrictor had not been identified on the providers checks and audits."

As part of the inspection, CQC inspectors interviewed residents, relatives, and staff, who gave positive feedback:

"One person told us, 'The food is lovely. 

"'If there is anything I don't like they will always make me something different. 

"'They always come around at certain times with drinks and biscuits. 
"'I choose to eat here [reception lounge].'

"People told us they were happy with the care they received. 

"One person told us, 'They couldn't do any more, it is marvellous.

"'I get everything I need.'

"Another person said, 'It is very good. I would definitely recommend it'."

Overall, the service was graded as 'Requires Improvement", after being graded "Good" after its last inspection in March 2020.