A CARE provider has apologised after years of noise disturbance coming from a Kendal facility.

Dawn Bonham, a resident of Sedbergh Road, said she has to keep the windows closed during the summer and is regularly woken up in the early hours of the morning due to noise coming from an Elysium Healthcare facility on Castle Road.

Elysium Healthcare, which provides care and support to adults who have been a learning disability, and/or autism, and complex mental health needs, apologised for the disturbance.

A spokesman said it was going to hold a meeting with residents to explain the measures it is taking to address the issue.

Ms Bonham has captured recordings on her phone of a man who lives at the house going outside at night and screaming loudly and banging on the fence. Despite Sedbergh Road being on the other side of the train tracks and Castle Green Lane, the noise is such that it carries to her house, she said.

Ms Bonham said: "We have great empathy and sympathy for this man. But the noise disturbance for local residents is absolutely horrendous. None of the local residents can sleep with their windows out in the summer.

"There are a lot of elderly people who cannot sleep. There are two or three premises along Castle Road, it is not a case of not wanting anything of the sort - it is this particular problem. 

"People in the local area that can't sleep are getting depression. Our sleep is completely broken, I have to work."

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Zsara Thomas, the communications director for Elysium Healthcare, said: "Firstly, we would like to apologise to members of the local community who have been affected by noise disturbance linked to the care facility we operate in Kendal.

"We are working with the person who lives at the property to build a new routine to improve this situation.

"Meanwhile, we will be arranging a meeting with residents, the local MP, and our other stakeholders, to explain the measures we are taking to address this issue.

"As a leading healthcare provider, it is vital to us that we earn the support of the communities in which we operate, as these services offer vulnerable people the best chance of a decent quality of life."

Last week Ms Bonham submitted a list of questions for the bosses of the North East and North Cumbria Integrated Care Board to consider. 

A spokesman said: "The NHS is not able to discuss individual patients' cases in the media but we are always sorry to hear of difficulties arising for neighbours.

"Together with our partners we work extremely hard to enable vulnerable patients to live fulfilling and stable lives in the community, and to avoid placing people in hospital environments unless this is fully justified.

"We monitor and review all placements, and where serious difficulties arise we take steps to listen to residents, address any issues and strengthen the arrangements we have in place.

"We take any concerns of local residents very seriously but would not be able to give a detailed response through the media for reasons of patient confidentiality."