CUMBRIA police are warning the public about bogus telephone calls from people claiming to be from Microsoft, in order to gain access to computers.

Police have received a number of complaints regarding the issue, where the caller has been advised that there is a virus or programme problem on their personal computer. They have then been talked into giving the caller remote access to their computer.

Once access is gained, the caller is keeping the unsuspecting victim preoccupied whilst they have potential access to personal details held on the computer, including and bank or password details.

PC Mark Robson, said: “It is important to make people aware of this type of bogus call. Microsoft has a built in system which will report any fault automatically and they will only contact you on request. These calls can be convincing and for someone who does not know a lot about computers, we can put our faith in people who sound as if they do and are trying to help you.

“Our advice is, if you have not reported any fault to Microsoft, then do not allow anyone to have remote access to your computer. If you are suspicious, then hang up.”

Anyone who has any concerns or would like further advice can contact their local Neighbourhood Policing Team or visit www.actionfraud.org.uk/.